Frequently Asked Questions

Shipping & Delivery

Shipping takes 7-10 business days, depending on location. Some distant areas can take a bit longer. But we will get to you. 

Returns & Exchanges

Puzzle Vase can accept the replacement within 14 days after the receipt of the products. and we’ll be happy to assist you in reviewing the case if it is approved, we will be sending a replacement. Please do not return anything before we review the case. Our customer service team will review the request and will send further instructions. Eunisie reserves the right to deny any return request.

How do I get in touch?

Through our contact page or our Instagram direct

How Can I Track My Order?

You can track your order through our order tracking page using your order number

When will a product be back in stock?

Our products are constantly restocked. However, it may be the case that some of our products are out of stock at a given point in time. If you have any wanted products which are out of stock, please let us know through our contact page.

Where are Puzzle Vase puzzles made?

Our puzzles are designed and manufactured in China by a team of experienced and passionate puzzle enthusiasts.

I received a damaged / wrong product.

If you receive a damaged or wrong product, we offer a refund or exchange. Please contact us, and we will assist you as soon as possible.

I have a missing puzzle piece. What should I do?

As puzzle enthusiasts ourselves, we understand the frustration caused by missing puzzle pieces. If this happens, contact us right away.